After years of playing tug of war over the merits of online or remote learning, it seemed to take only a few days (and a pandemic) for higher education to accept it as the new reality. Today, with physical campuses shuttered from coast to coast, even the most technology-resistant faculty and staff find themselves forced to embrace the digital revolution.

The trick, however, is making sure they embrace the right tools –; more specifically, the tools in which your university has invested to make remote learning viable. Of course, we”;ve always known the importance of promoting organizationwide technology adoption. Not only is it a matter of security but it”;s also critical from a budget standpoint. Today, however, with remote learning forcing your entire faculty and student population online, adoption has never been more critical: Your risks and potential losses, after all, have multiplied many times over.

When it comes to promoting organizationwide adoption, there are some critical questions IT teams should be asking.

How to Deal With Unsanctioned Applications

Why aren”;t our users embracing the remote learning solutions we offer them?

When it comes to student and faculty success, IT professionals tend to play a supporting but silent role. Technology decision-makers generally have good reasons for selecting the solutions they do, and universities invest significant money into these products. So, it”;s frustrating when your end users deviate outside the parameters you set by downloading unauthorized software applications.

MORE ON EDTECH: Here are the best Zoom remote learning tech tips.

Armed with analytics products that give insight into whether universities and their end users are fully using the solutions they pay for, IT teams can identify whether, when and where certain products are being underutilized. The key, however, is what you do with that information.

If your users consistently refuse to embrace the solutions you”;ve chosen, it”;s critical to ask why. When your faculty, staff and students opt for different applications than the ones your team provides, there”;s often a reason. Maybe the university-approved solutions are too complex. Maybe they lack a specific function that users need. Whatever the reason, it”;s critical that you learn what it is. If you know why your users are opting for unsanctioned applications, you can work together to make sure that the solutions you add to your technology stack meet their needs.

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